Doncaster Royal Infirmary

Doncaster Royal Infirmary 2024-05-09 Person 4 5 0

Because it was a good service in and procedure done in under an hour

No not really

Doncaster Royal Infirmary 2024-05-09 Person 5 5 0

Very informative and open and honest about expectations from me and what I'm expecting help with from the team very polite and welcoming putting any worries at ease

I have a lot of medical issues and needed more time to finish the session that's all but it wasn't staffs fault

Doncaster Royal Infirmary 2024-05-09 Person 5 5 0

It was for my sister who had special needs the nurses were amazing with her , very patient

I can’t think of anything

Doncaster Royal Infirmary 2024-05-08 Person 5 5 0

All the staff were really pleasant and friendly, the procedure was explained to me in advance and I felt relaxed and happy throughout the experience

the waiting between being first seen and then getting changed ready for the procedure to take place was rather long and another wait before sedation being applied. my appointment time was 2.30pm but it was after 4pm when my procedure commenced.

Doncaster Royal Infirmary 2024-05-08 Person 5 5 0

Helpful suggestions and useful device - flutter for clearing phlegm and mucus. Encouragement and friendly attitude.

Don't know

Doncaster Royal Infirmary 2024-05-08 Person 5 5 0

On entering A&E we were quickly and efficiently dealt with by the receptionists We were sent through to be assessed everyone was kind and very helpful and caring despite how busy they were We were waiting to see a doctor my wife went to reception to ask if our turn was imminent as it seemed a long wait , the receptionist was really helpful and said we were nearly ready to go through at this point a doctor came from his room to shout us through he actually said we had been waiting along time because instead of shouting us from the area he was supposed to , he had gone through to the 1st reception area so obviously we didn’t hear him . To be honest we were very unhappy with the doctor in question as he didn’t fill us with confidence I’m sure he didn’t know what he was doing . I spoke to the receptionist who was very kind and who arranged for the consultant on duty to come and speak to us . He arranged for a scan he was very kind and reassuring . I went for my scan and as the shift changed a lady consultant took over my case she was lovely and sorted out some medication and we were sent home . We have never complained before as we have always had a good experience at all the local hospitals but really the young doctors attitude was something else

Just the young dr needs to be taught to give reassurance

Doncaster Royal Infirmary 2024-05-08 Person 2 5 0

I spent 6 hours on an A&E trolley that was very uncomfortable. There was no blanket to keep me warm. Considering I was admitted with pneumonia this can be considered negligent. The bed in my side room was very uncomfortable and even now I find it hard to sit comfortably due to my coccyx being bruised. Then again the room was cold and I was only allowed one blanket to keep me warm. I was told that was the limit. The food was terrible! Toast with no jam or marmalade. I don’t eat cereals and never have. In fact the meals were totally inedible and unappetising which I would have thought was important when try to help patients heal. After 2 days I had never been asked if I wanted to clean my teeth or wash my face. Niether of these tasks can I do without assistance.

I think the answer to this is in my reply above.

Doncaster Royal Infirmary 2024-05-08 Person 5 5 0

Didn’t wait long to be seen

Can’t think of anything

Doncaster Royal Infirmary 2024-05-08 Person 5 5 0

When you really need care the nhs is fantastic.in most ae they r filled with time wasters who have to wait and they r mostly complaining.the care I got could not have been better.i had to wait for a bed on ward for quite a while but when I got there they were very good to me.all the staff were fabulous. The only thing I could say….. on release I had to wait 6 hours for my release letter and meds holding a bed up for the next patient.but thank you all for all you have done for me.

Food has definitely improved since last time I was in. It was very good

Doncaster Royal Infirmary 2024-05-08 Person 5 5 0

Every person I came across dealt with me very kindly. The assistant who called me for my appointment was very nice. She was welcoming and supportive to my issue. I felt very comfortable with her. The consultant I saw was very clear in my plan and explained things well.

Better signage around the hospital